Privacy Policy – HouseDoctor
Last updated: February 15, 2026
This Privacy Policy explains how HouseDoctor (“HouseDoctor,” “we,” “us,” or “our”) collects, uses, and shares information when you use our mobile application and related services (the “App”) and our website (the “Site”). By using the App or Site, you agree to the collection and use of information in accordance with this PrivacyHouseDoc (the “App”) is provided by HouseDoctor AI (“HouseDoctor,” “we,” “us”).
1. Information We Collect
We aim to collect only the information necessary to operate, secure, and improve HouseDoctor.
1.1 Information You Provide Directly
Diagnostic content: When you use HouseDoctor, you may upload photos, videos, and text descriptions of home issues (for example, leaks, cracks, or damaged fixtures).
Support communications: If you contact us by email or through the Site, we collect the information you provide in your message (such as your name, email address, and the contents of your inquiry).
Other voluntary information: You may choose to provide additional information (for example, survey responses or feedback) to help us improve the App.
1.2 Subscription Account Information
We do not require you to create an account to use the basic version of the App. However, if you choose to purchase a paid subscription or access premium features, we may collect:
Account details: Name, email address, and password or other authentication credentials.
Billing information: Limited payment‑related information such as card type and last four digits, handled primarily by our third‑party payment processor. We do not store full payment card numbers on our own servers.
1.3 Automatically Collected Information
When you use the App or Site, we may automatically collect certain technical and usage information, such as:
Device type, operating system, and device identifiers.
App version and settings.
IP address and general location (city/region level, not precise GPS).
Log data such as timestamps, pages or screens viewed, and features used.
Crash reports, performance data, and diagnostic logs.
We use this information to operate, secure, troubleshoot, and improve HouseDoctor.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To operate and provide the App and Site: Including processing your diagnostic submissions, generating suggested fixes, and displaying relevant content.
- To improve and develop HouseDoctor: Understanding how users interact with the App, improving AI models, training and tuning algorithms, and troubleshooting issues.
- To provide customer support: Responding to questions, comments, and requests.
- To manage subscriptions and payments: Including account creation, authentication, subscription status, billing‑related communications, and fraud prevention.
- To maintain safety, security, and integrity: Detecting, investigating, and preventing misuse, abuse, or illegal activity, and protecting our rights and those of our users.
- To comply with legal obligations: Where required by applicable law, regulation, legal process, or enforceable governmental request.
- For other purposes with your consent: If we use your information in a materially different way than described here, we will request your consent when required by law.
Where required by law, we rely on your consent, our legitimate interests in providing and improving the App, and/or the necessity of processing for the performance of a contract as legal bases for processing.
3. How We Store and Protect Your Data
We store data using third‑party cloud providers and database services (including, but not limited to, Supabase or similar vendors), which provide modern security and access‑control measures. We take reasonable technical and organizational steps to protect your information, including:
Use of encryption in transit where appropriate.
Access controls restricting who can access production data.
Monitoring for unusual activity and abuse.
However, no system can be completely secure, and we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of any login credentials and for limiting access to your devices.
4. How We Share Information
We do not sell your personal information.
We may share information with:
- Service providers and vendors: Third‑party providers that host our infrastructure, store data, process payments, provide analytics, deliver emails, or support our customer service. These providers are authorized to use your information only as necessary to provide services to us.
- Professional advisors: Lawyers, accountants, and other professional advisors when necessary for the operation and protection of our business.
- Legal and safety reasons: If required to comply with a legal obligation, to protect our rights or property, to protect the safety of users or the public, or to detect and address fraud, security, or technical issues.
- Business transfers: In connection with any merger, sale of assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction.
We may share aggregated, anonymized, or otherwise de‑identified information that does not reasonably identify you, for analytics, research, or product improvement purposes.
5. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Generally:
- Diagnostic content (photos, videos, text) may be stored to allow you to view historical issues and to help improve the App’s suggestions and models.
- Account and billing information is retained as needed to manage subscriptions, comply with legal obligations (for example, tax and accounting rules), enforce our agreements, and resolve disputes.
When information is no longer needed, we will delete or de‑identify it, subject to any legal obligations to retain it.
6. Your Choices and Rights
Depending on your location, you may have certain rights regarding your personal information, which may include:
- The right to request access to the personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of your personal information, subject to legal and operational limitations.
- The right to request restriction or object to certain processing activities.
- The right to request data portability, where technically feasible.
To exercise these rights, contact us using the details in the Contact Us section. We may need to verify your identity before responding to certain requests.
You may also:
- Choose not to upload certain information (for example, images or detailed descriptions), understanding that this may limit the App’s usefulness.
- Turn off or adjust certain device permissions (such as camera, photos, or notifications) in your device settings.
- Opt out of non‑essential marketing emails by using the unsubscribe link in those emails.
7. Children’s Privacy
HouseDoctor is not intended for children under the age of 13 (or the minimum age required by applicable law in your region). We do not knowingly collect personal information from children under this age threshold. If you believe a child has provided us with personal information without appropriate consent, please contact us so we can take appropriate steps to remove the data.
8. International Transfers
Our servers and service providers may be located in countries other than the one where you live. By using the App or Site, you understand that your information may be transferred to, stored in, and processed in these countries, which may have data‑protection laws that are different from those in your country. Where required, we will take steps to ensure that such transfers comply with applicable data‑protection laws.
9. Third‑Party Links and Services
The App and Site may contain links to, or integrate with, third‑party websites, tools, or services. We are not responsible for the privacy practices or content of those third parties, and this Privacy Policy does not apply to them. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last updated” date at the top of this page. If we make material changes, we may also provide additional notice (such as by posting a notice on the Site or within the App). Your continued use of the App or Site after changes become effective indicates your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, or if you would like to exercise your rights, please contact us at:
HouseDoctor
HouseDoctor AI
Toms River, New Jersey 08753, USA
Email: support@housedoctor.ai